Return Policy
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund only. Please see below for more information on our return policy.
RETURNSAll returns must be postmarked within seven (7) days of the purchase date. All regurned items must be in new and unused condition, with all original tags and labels attached. For defective of damaged products, please contact us at the contact details below to arrange a refund or exchange.
RETURN PROCESSTo return an item, please email customer service at [email protected] to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and the return form provided, and mail your return to the following address:
Btab Commerce
Attn: Returns
RMA #
PO Box 5309
East Victoria Park,
Western Australia 6981,
Australia.
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
REFUNDSAfter receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) days from the receipt of your item to process your return. Refunds may take 1 - 2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
CONTACTS